Our Services
METRO Gift Card
METRO Gift Card is a smart solution to gift giving which available in various designs on different occasions : Lunar, Lebaran, Christmas, Valentine, newborn baby, wedding and many more.
  1. This Gift Card can be used to purchase goods or services at METRO Department Store in Indonesia.
  2. This Gift Card is not redeemable for cash and has no value until purchased.
  3. For balance information, please visit our cashier or customer service.
  4. METRO Department Store will not be liable for any loss, theft or unauthorized use of this Gift Card.
  5. The purchasers and all users of METRO Gift Card shall be bound by the terms and conditions of Gift Card.
METRO Gift Voucher
Give your loved ones the gift they cannot resist with METRO Gift Voucher (MGV). It is another less - hassle choice to give someone the perfect present. METRO Gift Voucher is available in 2 denominations Rp 50.000 and Rp 100.000. MGV cannot be cashed and can only be exchanged for goods available at the METRO Department Store Indonesia with the minimum amount of nominal price of each MGV. MGV can be purchased at all METRO Department Stores: METRO Pondok Indah, METRO Senayan, METRO Trans Studio Bandung, METRO Taman Anggrek, METRO Pacific Place, METRO Trans Studio Makassar, METRO Gandaria City, METRO Ciputra World Surabaya and METRO The Park Solo.
7-days Goods Return
Policy of exchange of goods or products purchased in METRO with a maximum of 7 days after purchase.
Delivery Service
Free delivery service to home - provided to customers who have made certain amount of transaction and applicable on certain products only.
Tax Refund Policy
A VAT tax refund facility for tourists who purchase goods at METRO.
METRO Christmas Trims Shoppe
Service that offers Christmas ornaments (tree, lights, tree skirt, runner, etc), free Christmas Tree Styling with a special theme, free consultation with METRO's team decoration and Christmas Coffret which offers a special package and limited products of cosmetic & fragrance that designed in a special price with more benefits.
A service of arranging & decorating products (purchased at METRO) with a special packaging and can be personalized by the customers. METRO also offers of household and electronic products.
  • Walk-in: We arrange and decorate the products you purchased at METRO according to your request.
  • Corporate: METRO accepts orders in large quantities for your corporate needs.
Free Gift Wrapping Service
Wrapping service given to customers who have purchased at METRO.